Thursday, 25 January 2024

Meet & Greet with Commercial Apprentice, Caisey Dixon

We caught up with Caisey Dixon, who joined CMP as a Commercial Apprentice late last year. Learn more about Caisey’s role, including a typical ‘day-in-the-life’ alongside future aspirations.

When did you join CMP?

I joined CMP on the 9th of October 2023 as a Commercial Apprentice; my apprenticeship is with TDR who are the training provider appointed by CMP.

What does your role involve?

I work in the quotations department, the plan being at the end of my training I will remain in this team as a Quotations Coordinator. My role involves triaging quotations, identifying any duplicate enquiries and link them to different customers bidding for the same jobs, to ensure CMP quote the preferred customer. I also establish who we would like to win the opportunity and link them to a business opportunity in IFS.

What does a typical day look like for you?

I go through my enquiries making sure all information is correct to offer quotations, focusing on making sure the customers are satisfied and happy, whilst making sure the quotes I provide are in the companies’ best interest. We have targets to meet on quotation turnarounds, we proactively chase the customers, Business Development Managers and Regional Managers where required to ensure the quote is offered swiftly.

Why did you want this role?

Earlier this year, I completed work experience at CMP and was keen to understand the business and commercial department further. After seeing all sites and how the factory operates, I understood that the company was successful and looked to be around for the long-term, due to the investment that was happening in the factory and new product developments. I knew I’d enjoy this role as it was about providing a service to the customers which I had previously done and loved. I get satisfaction from customer’s who are left feeling they’ve had a good service with CMP.

Has the role fulfilled your expectations?

This role has indeed fulfilled my expectations, the commercial office is a supportive and cheerful environment. It was very important to me, I continued to develop my customer service experience I had previously gained. This is something I can see I am able to do in this role, as we are a global company. I liked that I would be working with a broad mix of backgrounds and cultures.

What would you like to learn as an apprentice?

My main goals are to learn CMP’s culture and be part of the company’s successful journey. I would like to learn how to be the best I can be in customer service, to be competent and understand our products technically to offer good solutions for our customers. Also, to strengthen my commercial awareness and build long term customer and colleague relationships. Communication is key, I feel I am very good at doing this, so I hope to continue to grow in this area.

How would your colleagues describe you?

Eager to learn, conscientious, methodical, sociable, team player.

What do you like to do in your spare time?

In my spare time I spend time with friends and family, particularly family gatherings. I enjoy dining out with friends and family and I have a passion for cooking, exploring new cities/towns, seeing different cultures and traditions. I like to explore forests and have a love of waterfalls. I love walking my dog as he loves exploring as much as I do, I have a very good social network; this is important to me as I feel I am a very supportive friend who can be relied upon. I like to learn and gain new experiences to help me to continue to grow.

Interested in an apprenticeship? Learn more about apprenticeships with CMP by visiting the British Engines website